On-Site Resident Manager

Alameda, CA
Full-time


Job Description

The Alameda Point Collaborative works to end homelessness by providing housing and services to create communities where formerly homeless families and individuals can flourish.

JOB ANNOUNCEMENT

POSITION: Resident Manager

DIVISION: Housing & Services

REPORTS TO: Director of Housing

CLASSIFICATION: Non-Exempt

SUPERVISES: N/A

Alameda Point Collaborative (APC) is a nonprofit agency operating on the site of the former Naval Airbase in Alameda, managing 200 housing units for over 500 formerly homeless residents and providing support services including case management, counseling, employment training and children and youth services. Alameda Point Collaborative, a supportive housing community serving homeless individuals and families in the East Bay.

PRIMARY FUNCTION

Under the direct supervision of the Director of Housing, the Resident Manager resides in and provides daily operational oversight and support for an APC residential housing site, including assisting with new rentals, rent collections, site administration, property maintenance and security, resident relations and operating the site in accordance with government and APC guidelines.

DESCRIPTION OF DUTIES

  • Live on site and provide emergency on-call coverage for the tenant or building needs
  • Assist Director of Housing in renting activities, including screening applicants, verifying income eligibility, unit inspections, pre-occupancy orientations for new residents, and evictions
  • Follow-up for late payments and delivering special rent notices as needed (late fees, 10-day “Pay Rent Notices”)
  • Daily implementation and enforcement of house rules and lease agreements, be available to meet with residents and maintain tenant-management relations
  • Maintain daily Building Log of all emergencies, tenant or maintenance problems, and inspections, prepare Incident Reports as needed, and maintain an inventory of on-site equipment, tools, and supplies
  • Perform daily interior and exterior inspections of the property to identify damage and/or any problems in maintenance, security or safety
  • Perform daily custodial chores on grounds and common areas, including laundry rooms, parking areas, and trash disposal to maintain clean and sanitary conditions
  • Perform periodic grounds inspections to ensure the grounds, parking, and common areas are properly utilized, orderly and secure
  • Coordinate property maintenance and security, including scheduling and following up on repairs, assisting maintenance and repair crews in their access to work areas, and monitoring or escorting visitors to the building
  • Maintain current information on basic systems and procedures for APC residences, including safety equipment, fire equipment, water main, sprinkler cutoff, gas main, fuse box or circuit breaker and heat controls
  • Communicate regularly with the Director of Housing about the status of building operations including move-ins and move-outs, follow up actions, and maintenance needs.
  • Assist Director of Housing as needed in providing immediate emergency services to protect the welfare and safety of residents
  • Assist the Property Manager in administrative procedures and monitoring budgets
  • Other duties as assigned

QUALIFICATIONS & EXPERIENCE

  • High school diploma or equivalent
  • Minimum of two years experience with property management
  • Experience in working with disadvantaged populations including homeless, disabled or low-income people

ESSENTIAL FUNCTIONS & SKILLS

  • Required to live on site in a rental unit provided by APC as part of your overall compensation package
  • Ability to work independently and as a member of a collaborative services team
  • Ability to adapt your schedule to meet program and client needs within a 40 hour workweek.
  • Ability to work effectively in high-stress situations
  • Ability to perform custodial duties, including climbing stairs, floor mopping, sweeping and vacuuming, lifting moderately heavy objects up to 50 pounds
  • Ability to interact with a wide variety of people in a calm, clear, non-threatening, collaborative, and harm reductionist manner (APC staff, residents, contractors, local agencies)
  • Good communication skills including written, verbal, in person and by telephone
  • Ability to learn new tasks and/or systems
  • Reasoning and thinking skills and ability to problem solve

APC offers a competitive salary and benefits package.

( APCrecruitment @ apcollaborative . org )

Alameda Point Collaborative is an Equal Opportunity Employer

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