Support Specialist

Alameda, CA 94501
Salary: $18.00 to $21.00 /hour

Support Specialist (Case Management)
Alameda Point Collaborative – Alameda, CA 94501

POSITION: Support Specialist (case management)

DEPARTMENT: Adult Services

REPORTS TO: Director of Programs



Looking for a position where you can make a difference for formerly homeless families? Do you want to work in a community setting that gives you the opportunity for professional development? Looking to work with a great team who share your values? The Support Specialist position with Alameda Point Collaborative may be for you.

Alameda Point Collaborative (APC) is a supportive housing community that helps families and individuals break the cycle of homelessness and poverty. For a family that has faced the stress and uncertainty of life on the streets, APC is a new start, a chance to thrive in stable housing, surrounded by family and friends, with support from committed staff. As the largest supportive housing provider for homeless families in Alameda County, our wide range of services give residents the tools they need for long-term success. Formed in 1999, APC transformed vacant military housing on the former Alameda Naval Air Station into a supportive community housing. APC now operates 200 units of housing over 34 acres of land, providing over 350 formerly homeless residents, including 200 children and youth, with the safety and stability of a place to call home. All residents have easy access to life and job skills training, substance abuse and mental health counseling, employment assistance, and children and youth programming, all provided by a team of highly skilled professionals.

As Support Specialist, you’ll engage residents to participate in wellness-based supportive services to help residents retain their housing and be self-sufficient. As a member of an interdisciplinary support team, you’ll provide individual case management and supportive services to APC resident families. You’ll conduct intake and needs assessments, develop individualized family wellness action plans, maintain supportive family support relationships, and coordinate with internal and external providers to help our residents achieve their goals. You’ll work as a partner with the resident community to develop and implement individual and group service activities that support a strong APC resident community. You’ll facilitate and teach functional life skills and educational workshops. You’ll actively support the planning and implementation of community building and community leadership events and programs.


  • B.A. degree in psychology, social work or related field, or equivalent experience.
  • Two years experience in social services providing direct services and facilitating learning groups with individuals or families who have been homeless, disabled or socially/economically disenfranchised.
  • Practical knowledge and experience applying harm reduction, trauma-informed engagement practices, and motivational interviewing tools while working with substance abuse, mental health and/or co-occurring issues is desired.
  • Demonstrated positive history maintaining confidentiality and managing personal boundaries in a social service, housing or residential environment.
  • Must possess and maintain a valid CA Drivers’ License and meet and maintain APC insurance coverage requirements.
  • Fingerprint/background check clearance required.


  • Ability to practice accountable, transparent communication and coordination skills while working as member of a diverse multi-disciplinary team.
  • Demonstrated cultural competency and interpersonal engagement skills while working in a racially and culturally diverse community.
  • Openness and willingness to practice and model new learning.
  • Ability to adapt to a changing work environment and a work schedule to meet program and client needs.
  • Ability to withstand and maintain professionalism and personal boundaries when challenged.
  • Ability to accurately communicate observations, plans, and actions verbally and in writing.
  • Computer literacy that includes functional knowledge of MS Word, MS Excel, and Outlook and ability to learn and maneuver in a local area network environment.
  • Critical reasoning and thinking skills and ability to problem solve.
  • Ability to occasionally lift and carry up to 20 pounds

APC offers a competitive salary and benefits package

Alameda Point Collaborative is an Equal Opportunity Employer

To apply, please send cover letter and resume to APCrecruitment @, with the position you are applying for in the subject header.

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